All contracts

Software Maintenance Annex

Key points and template

In Cooperation With

Key Points Included in This Software Maintenance Annex

Swiss-wide recognized, industry-standard contractual provisions – compiled and reviewed by business associations Swico and swissICT
definition of the system requirements for the use of the software.
detailed description of the maintenance services and service times, including the possibility of uploading the relevant documentation (for example, a service catalog) as an attachment
procedure for troubleshooting, including differentiated response times

Use This Software Maintenance Annex if …

… you have already set out the contractual framework for the maintenance of software and you want to specify the scope and nature of the services (help desk, support, delivery of updates, service times, etc.)

… certain software maintenance services need to be provided as part of a software project (for example, licensing or hosting an application)

… you need a fair and industry-established contractual framework to govern your business relationship

What is a Software Maintenance Annex?

The software maintenance annex defines the specific maintenance services and the corresponding remuneration. Thus, it supplements an existing framework or master agreement.

To have a framework agreement separate from the specific maintenance annex is efficient because, at a later point, the parties can agree on further software maintenance services without having to renegotiate the framework agreement again. Furthermore, the maintenance annex can be terminated without terminating the framework agreement.

The objective of the maintenance services is to maintain the software in a condition in which it is able to fulfill its intended purpose. The software – whether system or application software – is usually standard. For the maintenance of customized software, the conclusion of an IT services agreement is recommended.