Master Software Maintenance Agreement

This maintenance agreement establishes the contractual framework between the provider and the customer (framework or master agreement).

The detailed services are to be specified in a maintenance annex. The maintenance annex thus includes specific provisions regarding the maintenance performances and the corresponding remuneration. It can also be attached to this maintenance agreement.

To have a framework agreement separate from the specific maintenance annex is efficient because, at a later point, the parties can agree on the maintenance of another software and the respective services without having to renegotiate the framework agreement. Furthermore, the maintenance annex can be terminated without terminating the framework agreement.