Master Software Maintenance Agreement

Key points and template

In Cooperation With
Logos swissICT und Swico auf dem grauen Background
Key Points Included in This Master Software Maintenance Agreement
  • Swiss-wide recognized, industry-standard contractual provisions – compiled and reviewed by business associations Swico and swissICT
  • Determination of the contractual framework
  • Option to attach a software maintenance annex to this agreement
Use This Master Software Maintenance Agreement if …

… you offer maintenance services as a service provider and would like to set out the contractual framework

… a software product you use is to be maintained by an expert

… you need a fair and industry-established contractual framework to govern your business relationship

What is a Software Maintenance Agreement?

This maintenance agreement establishes the contractual framework between the provider and the customer (framework or master agreement).

The detailed services are to be specified in a maintenance annex. The maintenance annex thus includes specific provisions regarding the maintenance performances and the corresponding remuneration. It can also be attached to this maintenance agreement.

To have a framework agreement separate from the specific maintenance annex is efficient because, at a later point, the parties can agree on the maintenance of another software and the respective services without having to renegotiate the framework agreement. Furthermore, the maintenance annex can be terminated without terminating the framework agreement.

All our templates have been checked and validated by renowned Swiss lawyers. They are constantly updated according to legal practice.
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