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Notice of Defects for the Purchase of Goods

Key points and template

Approovd helps you to create a legally compliant notice to the seller of defect goods easily and in just a few minutes. For only CHF 89 per document.

Key Points Included in This Notice of Defects for the Purchase of Goods

Description of the defects and statement that you hold the seller liable for them
Assertion of your legal claims (price reduction, cancellation of purchase, or free replacement delivery)

Use This Notice of Defects for the Purchase of Goods if …

… you have purchased a product and found defects after the inspection

… you wish to claim warranty for defects from the seller

… you want to complain about a product (a good, merchandise, or a service) as opposed to a work result (in this case use the notice of claim for a defective work)

What is a Notice of Defects for the Purchase of Goods?

A notice of defect is a declaration by the buyer of a defective product. It indicates to the seller that the product is suffering from a defect that it does not want to accept. It is the buyer’s responsibility to inspect the purchased product as soon as possible and to report any defects. If the buyer fails to do so, its claims in connection with the warranty for defects will lapse.

In addition, it must be clear to the seller which defects the sold product contains and that the buyer holds it liable for them. For evidence reasons, it is therefore crucial to give written notice of the defects.

In the case of defects, the buyer can alternatively demand a reduction of the purchase price, cancel the purchase or, in the case of the purchase of fungible goods, demand a replacement delivery free of charge.

However, the procedure to be followed in the event of defects is often laid down in the contract or in the seller’s general terms and conditions (including time limits for notification of defects and any restrictions on the buyer’s warranty claims). It makes sense, therefore, to check the sales documentation and examine it for any restrictions.